Back to Home

Refund Policy

Last updated: March 29, 2026

This Refund Policy applies to products and services offered under ORVIA. For the purpose of this policy, ORVIA is a registered trademark of Virtuprose Solutions Private Limited, and references to "ORVIA," "we," "us," or "our" refer to Virtuprose Solutions Private Limited.

1. Scope of this Policy

This policy explains when subscription charges, onboarding fees, and billing adjustments may be eligible for a refund. By purchasing or renewing an ORVIA plan, you agree to this Refund Policy unless a separate signed commercial agreement states otherwise.

2. Subscription Fees

Subscription fees are generally billed in advance for the selected billing period. Unless required by applicable law or expressly agreed in writing:

  • subscription payments are non-refundable once the billing period has started;
  • we do not provide pro-rated refunds for partial months or unused time remaining in an active subscription;
  • cancellation stops future renewals but does not automatically create a refund for the current paid period.

3. Onboarding, Setup, and Professional Services

If your plan includes implementation, onboarding, workflow configuration, training, or other professional services, those fees are non-refundable once the work has started, a delivery session has taken place, or the service has been reserved specifically for your business.

4. Duplicate or Incorrect Charges

If you believe you were charged in error, billed twice, or charged an amount that does not match your plan, please contact us promptly. Verified duplicate or incorrect charges may be refunded or credited at our discretion after review.

5. Refund Requests

To request a review of a charge, email support@orvia.dev with enough detail for us to investigate. Please include:

  • your account email address and business name;
  • the invoice or transaction reference, if available;
  • the date and amount of the charge in question;
  • a short explanation of why you are requesting a refund.

Requests should be submitted within 7 days of the charge date where possible so we can review them efficiently.

6. Non-Refundable Situations

Refunds are normally not available for:

  • failure to use the service after purchase or renewal;
  • unused conversations, seats, locations, or plan capacity;
  • change of mind after a billing cycle has started;
  • delays caused by missing customer-side inputs, approvals, or integrations;
  • suspension or termination resulting from a breach of our Terms of Service.

7. Approved Refund Timing

If a refund is approved, we will generally submit it back to the original payment method. Processing times depend on the payment provider and your bank, but most approved refunds appear within 7 to 10 business days.

8. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback. Starting a chargeback without first contacting us may delay resolution and can result in temporary suspension of your account while the matter is reviewed.

9. Enterprise or Custom Agreements

If you are on a custom enterprise plan or signed commercial agreement, the refund or cancellation terms in that agreement will control to the extent they differ from this page.

10. Contact

Questions about this Refund Policy may be sent to support@orvia.dev. All refund reviews under this policy are handled by Virtuprose Solutions Private Limited.